We’ve worked with Cognitronics for over a decade and continue to be pleased with the service we receive, whether its regular maintenance of our scanner, or more complex bespoke programming requirements. Always quick to respond, eager to find solutions, we value the expert, friendly and professional service they deliver – giving us confidence in the equipment we rely on working effectively and accurately every day.
For over ten years we have worked alongside Cognitronics in creating & developing solutions to enable us to process these in accordance with our SLA’s as well as meeting our audit requirements.
We originally started off using their scanning hardware and software to process our bespoke Bank Giro Credits and Cheques. At that time we handled nearly 1000 cheques per day.
Having seen the other main part of our operation, it became clear that Cognitronics could help us further by developing a BACS Reconciliation
Module. This enables items on our daily bank statement to be matched against our customer’s remittances advices which again had been scanned utilising their scanning software.Our latest project with Cognitronics has seen these remittances advices being captured and processed within our email Inbox resolving the need to print out and put through the batch scanners. In the past year this system has successfully processed over 30k remittance advices which have ranged from simple one page pdf’s to complex multi page, multi column documents.
Any support we have required is dealt with quickly and efficiently. The staff are professional but friendly and we don’t have to rely on one person to deal with any issues we may have.
All these applications have benefited our company in many ways and I look forward to working with them again in the near future.
This is a world where poor service is the norm. It’s nice to know that some companies still find these standards unacceptable. Cognitronics is such a company.
From Day one the team at Cognitronics has provided excellent service and technical support in the development of our redemption system over the years. They are very efficient and go that extra mile to ensure the success of any project they have under taken with our company.
It’s a pleasure to work with a company which not only understands customer requests, but also adds value to them through technical development and ideas.
I want to thank you sincerely for your continued efforts and look forward to a great working relationship with Cognitronics.