Customer Services

Driven by our determination and commitment to provide the best possible service to our customers, Cognitronics has adopted a number of strategies that have enhanced our Customer Service and Support reputation since the Company’s formation in 1977.

A dedicated team of Field Service Engineers are located throughout the UK and Ireland. These highly skilled and experienced technicians are strategically placed and are ready to respond quickly to any problem that may arise on any one of our numerous Customer sites.

In addition to the Field Service Engineers, there is a team of Software Developers based at our HQ in Worksop, who are able to provide instant remote access and telephone support via our Customer Help Desk as well as a practical engineering backup service if and when required.

Operational uptime is as important to Cognitronics as it is to the Customer, which is why we can proudly boast that we achieve 100% of our 4 hour SLA for Field response (average 1 hour 30 minutes) and instant response to Software calls.

Located at Head Office, we offer a bench repair service using genuine parts and calibration functions.